Privacy Policy & Cookies
County Insurance Consultants Limited is part of the Global Risk Partners Limited (GRP) Group of Companies.
County Insurance Consultants Limited and GRP are committed to protecting your personal information. This Privacy Notice is issued by County Insurance Consultants Limited and the GRP Group of Companies (collectively referred to as “GRP”, “we”, “us” and “our” in this Privacy Notice) that operate in the United Kingdom. For a full list of GRP trading companies please visit www.grpgroup.co.uk. For any questions or concerns relating to this Privacy Notice or our data protection practices, or to make a subject access request, please contact us at:
Company Secretary, County Insurance Consultants Limited, 7th Floor, Corn Exchange, 55 Mark Lane, London, EC3R 7NE.
Information we collect and from whom
We will receive personal information about you, when you contact us for example by requesting or obtaining a quote, purchasing a product from us or from one of our partners or using one of our websites. The information could include:
Individual details ► | Name, address (including proof of address), other contact details (e.g. email and telephone numbers), gender, marital status, date and place of birth, nationality, employer, job title and employment history, and family details, including their relationship to you. |
Identification details ► | Identification numbers issued by government bodies or agencies, including your national insurance number, passport number, tax identification number and driving licence number. |
Financial information ► | Bank account or payment card details, income or other financial information. |
Risk details ► | Information about you (and others insured under the policy) which we need to collect in order to assess the risk to be insured and provide a quote. This may include data relating to health, criminal convictions, or other special categories of personal data (see below). For certain types of policy, this could also include telematics data. |
Policy information ► | Information about the quotes you receive and policies you take out. |
Credit and anti-fraud data ► | Credit history, credit score, sanctions and criminal offences, and information received from various anti-fraud databases relating to you. |
Previous and current claims ► | Information about previous and current claims, (including other unrelated insurances), which may include data relating to your health, criminal convictions, or other special categories of personal data (see below) and in some cases, surveillance reports. |
In certain circumstances we collect special categories of data including health, criminal convictions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric, or data concerning sex life or sexual orientation.
We will collect personal information about you from you directly but also potentially from your family members, employer or representative, other insurance market participants, credit reference agencies, anti-fraud databases, sanctions lists, court judgements and other judicial databases, government agencies such as the DVLA and HMRC, open electoral register and any other publicly available data sources. In addition, in the event of a claim, we will get information from third parties including the other party to the claim (claimant / defendant), witnesses, experts (including medical experts), loss adjustors, solicitors, and claims handlers.
Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. For example, cookies are used to remember users’ preferences and to help navigate between pages efficiently. Our websites may use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For more information about Cookies visit www.allaboutcookies.org. Further information on how we use cookies please refer to our website Terms & Conditions.
How and why we use this information
We will process any personal data lawfully under one or more of the following bases:
- Performance of a Contract: the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
- Compliance with a Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).
- Legitimate interests: the processing is necessary for our legitimate interests pursued by us. In such cases our legitimate interests are as follows:
- To add value to your product offering by offering you other general insurance products
- To provide excellent service to our customers by ensuring they are fully informed about all of our products.
- To engage in activities to improve and adapt the range of products and services we offer and to help our business grow
- To investigate and prevent potential fraudulent and other illegal activity
- Consent: where you have given clear consent for us to process your personal data for a specific purpose. We can seek your consent within a written or electronic document or verbally. You can withdraw your consent to processing at any time.
- Necessary for reasons of substantial public interest: under the UK Data Protection Act 2018 processing for an insurance purpose is included within this basis when processing special category and conviction data. This enables us to process certain special category data without your explicit consent.
We will use personal information about you primarily in connection with the provision of insurance, namely:
- Establishing and maintaining communications with you;
- Arranging insurance cover (issuing quotations, renewals, policy administration);
- Handling claims;
- Undertaking anti-fraud, sanction, anti-money laundering and other checks to protect against fraud, suspicious or other illegal activities;
- Collecting, forwarding and refunding premiums;
- Facilitating premium finance arrangements;
- Processing transactions through service providers;
- Credit assessments and other background checks;
- Where we believe it is necessary to meet legal, security, processing and regulatory requirements;
- Business transfers where we sell whole or part of our business and/or assets to a third party purchaser;
- Marketing and client profiling;
- Allowing our affiliated companies to notify you of certain products or services offered by them;
- Research and statistical analysis; and
- Building databases for use by us, our clients and insurers.
We may monitor calls, emails, text messages and other communications with you. When you contact us we may keep a record of that correspondence and any information provided to us during that or any subsequent communication.
Please make sure that anyone else who is insured under your policy has provided you with consent to provide their personal information to us. It is important that you show this Privacy Notice to anyone else who is insured under your policy, including, for example, any named drivers under a motor policy or anyone living at the property insured under a household policy.
How we share this information
In using personal data for the above purposes, we will disclose personal data to third parties including insurers, reinsurers, intermediaries or other brokers; outsourcers, sub-contractors, agents and service providers; claim handlers; premium finance providers; professional advisers and auditors. Third parties to whom we disclose personal data are required by law and contractual undertakings to keep personal data confidential and secure, and to use and disclose it for purposes that a reasonable person would consider appropriate in the circumstances, in compliance with all applicable legislation.
We may share and aggregate information about you from across the GRP Group, including personal information held within the GRP Group relating to other policies held with us, quotes or claims details and, we may use this information to:
- help us identify products and services that could be of interest to you, to tailor and package our products and services; to determine pricing and/or offer available discounts; and
- conduct customer research and develop marketing campaigns.
We and/or other parties to whom we disclose personal data, may use your information for purposes such as statistical and trend research and analysis which might include computerised processes which profile you. Automatic profiling helps firms to understand, predict and forecast customer preferences and to improve the products and services they offer and to assess which products might be most suitable for you.
Direct Marketing
We may contact you by SMS, email, post and telephone for our legitimate marketing purposes in order to renew your policy and to let you know about other products and services.
If you would like to opt-out of receiving marketing correspondence of any kind, you can let us know at any time by writing to us, by calling us on 01270 506991 or email to dataprotection@countyins.com. We do not sell or pass on your details to any third parties for the purpose of marketing their own products or services.
Retention of your personal data
We will keep your personal data only for so long as is necessary and for the purpose for which it was originally collected. In particular, for so long as there is any possibility that either you or we may wish to bring a legal claim under this insurance, or where we are required to keep your personal data due to legal or regulatory reasons.
We will endeavour to keep your information accurate and whenever you inform us about any changes we will update this information at the earliest opportunity. Please help us to do this by letting us know whenever there are changes to your personal data. If you are providing information about someone else you confirm that they have appointed you to act for them, to consent to the processing of their personal data including special categories of personal data and that you have informed them of our identity and the purposes (as set out in this Privacy Policy) for which their personal data will be processed.
Data Transfers
We may need to transfer your data to other organisations which are located outside of the European Economic Area (EEA). These countries’ data protection laws may not offer the same level of protection for personal data as offered in the EEA. Those transfers would always be made in compliance with relevant data protection legislation and we would ensure that appropriate safeguards to protect your personal data were put in place.
Your rights and contact details of the ICO
If you have any questions or complaints in relation to our use of your personal data or you wish to withdraw your consent to processing, please contact the data protection contact named at the top of this Notice or contact us at dataprotection@countyins.com. Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or 0303 1231113 (local rate)/01625 545745 (national rate).
Under certain conditions, you have the right to require us to:
- provide you with further details on the use we make of your personal data/special category of data;
- provide you with a copy of the personal data that you have provided to us;
- update any inaccuracies in the personal data we hold;
- provide you with your personal data in a structured format
- delete any special category of data/personal data that we no longer have a lawful ground to use;
- where processing is based on consent, to withdraw your consent so that we stop that particular processing;
- object to any processing based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights; and
- restrict how we use your personal data whilst a complaint is being investigated.
In certain circumstances, we can need to restrict the above rights in order to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege).
Changes to our privacy notice
Any changes we may make to our Privacy Notice in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Notice.
This site uses cookies to enable certain functionality and to track visitor activity, they exist to enhance site performance and not for advertising purposes.
Cookies allow us to ascertain whether our website is operating effectively and gain an insight into how visitors use and navigate around our website so that we can improve their experience.
In some circumstances, cookies may also be used to prevent and detect any criminal activity, fraud or misuse of our website to protect ourselves, customers and website visitors.
Why should I accept the use of cookies?
By allowing the use of cookies, you will get the best experience from our website. Please note that cookies are not harmful and cannot introduce viruses or extract personal contact information.
However, if you do not want cookies to be used you can set your internet browser to deny them. In addition, you can also delete cookies and clear your browser’s cache (history).
Details of cookies used by countyins.com;
Cookie Name | Why do we use it? |
PHPSESSID | Used by the website to identify a specific user session. This cookie expires at the end of the session when you close your web browser |
Cookies with names prefixed by _utm | Used by Google to track visitor activity on the site. Click here for more details |
The tables below describe the cookies that we use and why we use them, across all sites managed by The County Group.
Definitions from https://cookiepedia.co.uk and https://www.cookiebot.com/
NAME |
PROVIDER |
PURPOSE |
EXPIRY |
TYPE |
__RequestVerificationToken |
www.countyins.com |
This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser. |
After session |
Session |
ASP.NET_SessionId |
www.countyins.com |
General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Used used to maintain an anonymised user session by the server. |
After session |
Session |
__utmb |
Google Analytics |
This cookie determines new sessions and visits and expires after 30 minutes. The cookie is updated every time data is sent to Google Analytics. Any activity by a user within the 30 minute life span will count as a single visit, even if the user leaves and then returns to the site. A return after 30 minutes will count as a new visit, but a returning visitor. |
30 minutes |
Session |
__utmc |
Google Analytics |
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This version is used in combination with the __utmb cookie to identify new sessions/visits for returning visitors. When used by Google Analytics this is always a Session cookie which is destroyed when the user closes their browser. Where it is seen as a Persistent cookie it is therefore likely to be a different technology setting the cookie. |
After session |
Session |
__utmt |
Google Analytics |
This cookie is set by Google Analytics. According to their documentation it is used to throttle the request rate for the service - limiting the collection of data on high traffic sites. It expires after 10 minutes |
10 minutes |
Session |
_gat_UA-nnnnnnn-nn |
Google Analytics |
This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
After session |
Session |
GPS |
.youtube.com |
Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. |
Session |
|
YSC |
.youtube.com |
Registers a unique ID to keep statistics of what videos from YouTube the user has seen. |
|
Session |
__utma |
Google Analytics |
This cookie lasts for 2 years by default and distinguishes between users and sessions. It it used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. The lifespan of the cookie can be customised by website owners. |
2 years |
Persistent |
__utmz |
Google Analytics |
This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. The cookie has a life span of 6 months and is updated every time data is sent to Google Analytics. |
6 months |
Persistent |
_ga |
Google Analytics |
This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. |
2 years |
Persistent |
_gid |
www.countyins.com |
It is used to store and update a unique value for each page visited. |
1 day |
Persistent |
IDE |
.doubleclick.net |
This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. |
1 year |
Persistent |
PREF |
.youtube.com |
This cookie, which may be set by Google or Doubleclick, may be used by advertising partners to build a profile of interests to show relevant ads on other sites. It works by uniquely identifying your browser and device. |
9 months |
Persistent |
VISITOR_INFO1_LIVE |
.youtube.com |
This cookie is set by Youtube to keep track of user preferences for Youtube videos embedded in sites;it can also determine whether the website visitor is using the new or old version of the Youtube interface. |
6 months |
Persistent |
vuid |
.vimeo.com |
These cookies are used by the Vimeo video player on websites. |
2 years |
Persistent |
**By continuing to use this site, you are agreeing to the use of Cookies as described above, unless you have turned them off.